SLAC Event Intake Process
Standard workflow from first contact to completed event
Thank you for reading this post, don't forget to subscribe!1. Lead Arrives
- Phone call
- Website form (ID 7)
- Facebook message
- Walk-in
Create a record immediately — never rely on memory.
2. Check Availability
- Check public calendar
- Check pending holds
- Check recurring nights
If unavailable → offer 2 alternate dates
3. Qualify the Event
- Event type
- Estimated attendance
- Indoor / outdoor
- Hours needed
- Special setup
4. Explain Facility Status
- What is finished
- What is under construction
- What they will have access to
Never assume expectations — clarify everything
5. Temporary Hold (Optional)
- Place tentative hold
- Expires after 48 hours
6. Confirmation
- Agreement confirmed
- Deposit received
- Add to calendar
Your event is confirmed at Sparks Lake Activity Center! We have placed your event on the schedule. Additional details and reminders will be sent as your date approaches. Thank you for supporting the community restoration project.
7. Pre-Event Reminder
- Send 3–7 days before event
- Parking instructions
- Arrival time
- Rules
8. Day of Event
- Unlock facility
- Set lighting/climate
- Restrooms stocked
- Trash cans placed
9. After Event
- Inspect property
- Note damage
- Send thank you
- Mark completed
Office Guide Navigation
All internal procedures
