Office Phone Script & Message Handling
Standard procedure for calls related to SLAC, Resort, Trucking, and Swift Church
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- Owner: Warren "Ralph" Sparks
- 📞 Cell: (936) 462-3973
- Office phone: To be added later
Use owner cell only for urgent matters, confirmations, or when customer specifically requests owner contact.
Answering Script
“Thank you for calling Sparks Lake. How can I help you today?”
“Are you calling about the activity center, the cabins, trucking work, or the church?”
Message Taking Rules
- Always record name and phone number
- Write what they need — not just “call back”
- Confirm spelling for reservations
- Repeat phone number back to caller
Never promise availability, pricing, or dates — office confirms those later.
Where Messages Go
- SLAC Activity Center: event scheduling or availability
- Sparks Lake Resort: cabin bookings
- Sparks Trucking: quotes, hauling, dirt, rock, pads
- Swift Church of Christ: pastor calls, prayer requests, visits
Voicemail Script
“We received your message and will return your call as soon as possible. If your request involves a date or booking, we will confirm availability before scheduling.”
Important Reminders
- Do not guarantee bookings over phone
- Do not quote final pricing
- Do not discuss sponsor businesses
- Direct customers to forms whenever possible
Office Guide Navigation
All internal procedures
